PR Newswire | 08 Oct, 2012
GURGAON, India: Growing online car rental service providers OlaCabs, adopt AMEYO as their backbone technology for Customer Interaction Management (CIM). CIM plays a pivotal role in their business. The technology used must ensure updated and accurate information is provided to the customers as they plan out their vehicle and travel requirements. Olacabs.com wanted a software which permits them to maintain a perfect balance between cost effectiveness and customer experience.
Online car rental is steadily gathering pace as the preferred mode of renting cars for travelling. Not limited to modern, internet savvy traveler, car rental programs occupy an important area of any traveler's scheme. Customers who hire a car have unique requirements ranging from custom-made pit stops to convenience and choice of vehicle. These rights and obligations to the customers have to be fulfilled while operating the business of online car rental service.
Olacabs serves its increasing customer base through partners and vendors in different cities, and their fleet of vehicles. Their business model is heavily dependent on two way communication between the vendor, the customer and Olacabs. The need for scaling up and maintaining a low downtime become paramount requirements for the installed solution.
Their previous solution lacked the flexibility for a widening customer base. It was unable to deploy at multiple locations and resulted in high downtime. To alleviate their business process of these nags, Olacabs were looking for an advanced technology which could match their unique environment of business.
As Ankit Bhati CTO at Olacabs explains, "At Ola we leverage technology to bring efficiency and quality service to our customers. We required a solution that was flexible to cater to our specific needs of contacting interested customers for their car rental needs. That is where Ameyo came in, their impressive technology replaced our previous solution and integrated easily with our current systems including our CRM and SMS backend applications. With Ameyo we have experienced excellent call connectivity and it has definitely increased the productivity of our agents multifold."
Drishti's AMEYO solution integrates with their internal CRM for auto population of leads and scheduling of automatic callbacks. AMEYO was customised for a customer manager API with click to call and sms confirmation features for bookings. To complete a smooth and hurdle free procedure of CIM, AMEYO with its scalability and service oriented architecture minimizes the downtime and other operational bottlenecks.
About Olacabs:
Olacabs is a young and energetic company based in Mumbai. Using technology, Olacabs aims to bring the same efficiency and customer experience to the car rental industry that is expected from flights. www.olacabs.com is more than a marketplace for all types of cabs and car rentals.It is an online platform which plans out your complete car rental experience.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. Website: http://www.ameyo.com/
About Drishti :
Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP Telephony, unified messaging, conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).
Primary Media Contact: Vijayendra Raj, pr@drishti-soft.com, +91-124-4771023
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