PR Newswire | 26 Mar, 2012
GURGAON, India: With an aim at providing best in class delivery and transforming processes to generate value, innovation and excellence, One World Connections (OWC) migrates to Ameyo. Owing the need to thrive in the challenging modern business environment, the proficient BPO Company sought a suitable solution that could provide them with the necessary capabilities to ramp up their business in a short span of time.
Speaking about the solution, Mr. Pradeep Kumar, COO, OWC says, "The BPO space is highly competitive and it is important to select a technology that could bear the strenuous requirements of our industry. After experimenting with multiple renowned solutions which failed to match our expectations on either robustness or flexibility, we finally zeroed on to Ameyo. The software based platform is extremely reliable as well as supports quick implementations of new processes or changes as per our business requirements. Within a few weeks, we experienced tremendous growth and are extremely satisfied with the ability of the technology to adapt to our ongoing needs."
Time was of the essence, the experienced management at OWC required a solution that was molded around their business and always ready to perform at any instance. Despite using different branded solutions, it was only Ameyo that lived up to their expectations. The added provision of CRM and reports customization was well received and allowed OWC to manage quality service deliveries that has made them a reputable name in the BPO industry.
The Philippines is among the fastest growing BPO Industries in the world mainly due to its infrastructure and presence of talented workforce. Speaking further on this, Sharat Chandra, VP-APAC, Drishti-Soft says, "The key challenge in the growing industry boils down to the business adaptability, processes need to be dynamic to meet increasing customer demands. In order to have quick service deliveries, BPOs fall into the trap of using solutions that often fail to deliver the high-availability required. Anything less than 99.9% uptime should not be considered to manage a serious BPO business however small or large the setup be. With Ameyo, we are targeting contact centers that constantly engage in a demanding number of processes and require a solution that is stable to handle the rigor."
About One World Connections:
One World Connections is a Philippines based BPO provider. With a Fortune 500 experienced management team, the company has a proven track record of excellent service delivery across multiple industry verticals and process transformation thereby generating value, innovation and excellence.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Primary Media Contact : Vishal Chandra, vchandra@drishti-soft.com, 91-124-4771023
|
