Getting the marketing groove

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Megan Tough | 17 Nov, 2008
Wouldn’t it be great to have a year where your marketing efforts were streamlined and got the results you were after? None of us want to struggle with marketing, and yet this is the one topic that continues to be highest in the minds of small business professionals. Let’s really consider some of the reasons that can sabotage our marketing efforts, and how we can turn that around.

Lack of a marketing mindset – we don’t see ourselves as in the marketing game
The truth is, if you are out there running a business, thinking like a marketer has to become your priority. It’s no use having a great service if nobody knows about it, or you. Lack of knowledge is your enemy. Start by reading whatever you can. Speak to successful people in your field and ask them what strategies they use. The information you need is out there for you to take.

Lack of investment
For many small business owners, the focus on cost control prohibits them from ever investing enough money into marketing and promotion. These activities are seen as costs rather than as an investment. So this year I encourage you to reframe your attitude towards marketing. Once you know what marketing activity to do, and have confidence that it will bring results, spend the money enthusiastically.

Lack of focus
Perhaps you do spend time and money on marketing, but you aren’t happy with the results. Or your efforts are ad-hoc rather than carefully planned. If what you are doing isn’t working – stop doing it! Ask a professional for help (not your friends or associates!). Or put yourself in your customers shoes and work out what’s going to attract them to your business. If an ad-hoc approach is the problem, take the time to complete the marketing plan in the ‘How to…’ section and become ruthlessly systematic this year.

Lack of over-riding marketing strategy
Marketing activity and tactics are all well and good but it is like driving a rudderless ship if there is no grander plan. Part of creating a marketing strategy is to clearly understand exactly where you are right now, and where you want to be. Your goal may be to have sales of $1,$5 or $50 million. Or you may want to revolutionise your industry. Or you may want your company to be acquired within 5 years. What matters most is that you have a clear, precise vision of where you are, where you want to be in 1year, and where you want to be in 5 years.

Not surrounding ourselves with the right people
All of the great books on success advocate spending time with people who are already successful at what you want to do. Why? By surrounding yourself with people several steps ahead of you, you can absorb the attitudes and values that made them successful, as well as picking up new strategies and ideas. So If you are hanging out with people who also lack a marketing mindset then it’s time to think about expanding your professional network to include those who are already down the track to success.

Marketing is more of an art than a science. Often times you learn by systematically trying different activities and approaches. The experts don't always have all the answers . . . and this is exactly why you need to give plenty of personal attention to make sure your marketing is working as hard as it possibly can. If you want to get serious about success in business, then understanding marketing is an ongoing priority.

Here’s a quick list of 10 ideas to get you into the marketing groove:

Commit to reading one new marketing book per month
Start learning about how to market online
Make a list of people whose businesses inspire you, and carefully study their marketing techniques. How many of these are you using?
Make a list of successful people in your industry and check out their marketing strategy. Why not offer to take one of them out for coffee to learn more about how they got where they are (what’s the worst that could happen?)
Revise your marketing budget. Look at your previous investment in marketing, and ask yourself if this is the amount a truly successful business would be spending.
Review all of last year’s marketing activities. Work out which ones brought new business in the door, or were successful in some other way (building credibility for example). If you can’t quantify how successful the outcome was, stop spending the money!
Implement an ongoing ‘keep in touch’ program with existing customers (much like this ezine)
Ask 10 or more of your most loyal customers for a referral
Stop doing those marketing activities that you know don’t work, but you do them anyway
Market research - ask 20 of your customers what value you provide to them. Use what they say in your own marketing materials

How to……create your marketing action Plan in 5 easy steps
Every client I ever talk to recognizes the importance of having a marketing plan, but many people don’t know how to create one. Here’s a tried and true method that doesn’t require any software or forms. Just a blank sheet of paper and some of your time.

STEP 1
Take a blank sheet of paper and draw four columns on it.

Column 1 will be titled ‘Marketing activities’
Column 2 will be titled ‘Goal’
Column 3 will be titled ‘Tactics and Actions’
Column 4 will be titled ‘When’

STEP 2
In column one make a list of all the marketing activities you want to include for the year. Here is a list to get you started. Leave plenty of room between each one.

Networking – in person and online
Referrals – using a deliberate and planned strategy
Speaking
Writing – for online or offline publications
PR
Direct mail
Advertising
Internet marketing
Your own ‘keep in touch’ strategy – regular newsletter, telephone contacts, VIP nights etc
Strategic partnerships or alliances

STEP 3
Complete the Goal for each activity. Here are some examples:

Under the heading of Writing, your goal might be to get 2 particles published every month.
Under Referrals – your goal might be to get 5 hot referrals each month
Under Direct mail – to achieve a 2.5% response rate

STEP 4

Complete column 3 - the tactics/actions needed to achieve the goal. If you are unsure what steps are needed, make sure you find out.
Now finish off with column 4 – when each action needs to happen. Make sure your timeframes are realistic, and that you sequence things in the right order.

STEP 5
Once you have the actions and timing mapped out, schedule them into your diary or calendar. If you have activities that are required regularly, then schedule time to complete them on a weekly basis. Setting aside the same regular time for marketing activity helps to maintain momentum and ensure things get done continually.

Now print out and stick your Marketing Action Plan in a prominent place so you keep it front of mind.

That’s it! Pretty simple, but very effective.

Source: Articlesbase; the author is a freelance writer. The views expressed by the author in this feature are entirely his/her own and do not necessarily reflect the views of SME Times.