IANS | 25 Jun, 2024
In a bid to curb spam calls and messages, the government has issued
fresh directions to mobile services providers.
The Telecom Regulatory Authority of India (TRAI) has mandated mobile
services providers to enhance their mobile apps and web portals to make them
more user-friendly for registration of unsolicited commercial communication
(UCC) complaints.
The TRAI has mandated mobile services providers to ensure that options
for UCC complaint registration and preference management are easily accessible
on their mobile applications and websites.
“Also, essential details for the registration of complaints should be
automatically populated, if users grant permission to access their call logs
and other relevant data,” said the telecom regulatory body.
The TRAI has also implemented amendments to the performance monitoring
report formats (PMRs).
All mobile services providers will now be required to submit PMRs on a
monthly basis, as opposed to the previous quarterly reporting cycle, said the
Ministry of Communications.
Earlier this month, the TRAI allocated 160 mobile phone series for
making transactional and service voice calls for all entities regulated by RBI,
SEBI, IRDAI and PFRDA in the first phase, in order to prevent the duping of
citizens from the fraudsters.
Once the 160 mobile series is implemented, it will help in the easy
identification of the calling entity.
